Screenshots: The Most Convenient Image Tool of the Web

The screenshot tool on your computer has more uses than most people give it credit for. The most common is troubleshooting. When something goes wrong, a screenshot sent to a technician can show the exact error, the window, and the steps that led to the problem.

Troubleshooting and support

Free tools are often enough for this work. Paid screenshot programs add options, such as the ability to capture text from a website. If you only need to show a problem, the free version may be all you need.

Presentations and phones

Screenshots also work well as a supplement to business presentation software. A set of well chosen captures can show a product, a process, or a before and after comparison without a live demo. On a phone, a screenshot app can crop and edit images before you share maps, photos, or bookmarks with friends.

Take some time to research the screenshot software available for your system. Choose the version that fits the way you work. If you only need help with troubleshooting, you can stay with the tools that came with your computer. If you share a lot of online material with friends or family, a paid phone app may be worth the cost.